Listening
Silence Before a Reply: Pause or Prompt?
Silence before a reply can leave room for thought. Learn when to wait, when to offer a prompt, and how to respond…
themes
Listening
Attention, pauses and the work of understanding before responding.
Our starting point
Trust grows through the way we talk
A conversation is not a performance to win. It is a shared effort to understand what is being said, what remains unclear and what might be worth asking next.